The annual GP Patient Survey Results have been published, and we are pleased to share our results!
Thank you to everyone who took the time to respond.
Our workload and demand is heavier than ever, and the General Practice environment is challenging and ever-changing. The whole team are working as hard as they possibly can, and we will continue to strive to offer the best service to all our patients
We have added an extra option to our phone line. This is an automated option, it allows you to cancel and check appointments and also order repeat prescriptions.
The line is available 24/7 and can also be dialled direct using the number 0191 5004640. It can be used by all patients and works in a similar way to requesting a prescription online or via the NHS App.
This is an extra option on our phone message before you get to the main menu. If you are aged 70 and over or housebound and usually call to order your prescriptions this service is still available, please listen to the full message on our phone system.
Thank you
Team HGP
We have added an extra option to our phone line. This is an automated option, it allows you to cancel and check appointments and also order repeat prescriptions.
The line is available 24/7 and can also be dialled direct using the number 0191 5004640. It can be used by all patients and works in a similar way to requesting a prescription online or via the NHS App.
This is an extra option on our phone message before you get to the main menu. If you are aged 70 and over or housebound and usually call to order your prescriptions this service is still available, please listen to the full message on our phone system.
Thank you
Team HGP
From 01 October 2025, we will not be accepting any patients for Denosumab shared care unless housebound or struggling with mobility.
Back to News Page
This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early.
The Practice is taking steps to deliver your GP care in line with the ‘You and Your General Practice’ changes. These changes however are subject to available staffing, equipment, safety, amongst other factors which are outside control of the practice.
Please note, our Horden Site (SR8 1AD) is open between 8:00am to 6:00pm daily. Our Peterlee site is open from 8:00am to 8:00pm on a Monday and 8am-5pm Tuesday-Friday.
Our Practice is contactable 8:00am to 6:30pm via e-consults for administrative issues.
Click on the link below to read the guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS.
Private prescriptions are issued for medications recommended by your private doctor. Unlike NHS prescriptions, private prescriptions are not funded by the NHS and must be paid for by the patient.
The changes to the routine childhood immunisation schedule are designed to provide even better protection for babies and young children across the UK. These updates are based on the latest medical advice and will come into effect in phases, starting from July 2025, with further adjustments from January 2026.
Our priority is always to ensure your child receives the best possible protection against preventable diseases. We understand that changes to schedules can sometimes lead to questions, and we’re here to help.
Here’s a summary of the key modifications to the vaccination programme:
These updates to the childhood immunisation schedule are being implemented to:
We understand you may have questions about these changes. Our team is available to discuss the updated schedule with you and address any concerns you may have.
For comprehensive information on all childhood immunisations and the updated schedule, please visit the official NHS vaccinations website:
